Return Policy
Return Shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received the wrong item or a defective product).
To start a return, please contact our Customer Support Team with your order number and reason for the return. We’ll provide detailed instructions and an RMA (Return Merchandise Authorization) if applicable.
Contact Us Request RMA
Returns
Exchange or store credit only
Time Limit
Contact within 7 days
Condition
Unused + original packaging
Final Sale
Factory-sealed items are FINAL SALE
Returns & Exchanges
No Refunds. We offer exchange or store credit only.
Contact us within 7 days of receiving your order to initiate a return.
Items must be returned in brand new, unused condition, complete with original packaging.
Returns missing original packaging may be refused or subject to restocking fees (see below).
Products that have been used, gamed, or installed will not be accepted.
Factory-sealed items are FINAL SALE.
❌ Non-Returnable Items
Warranty & Use Policy
Disassembly, appearance changes, or misuse voids warranty.
Damage from abuse or neglect is not covered.
Use of propane with gas blowbacks will void the warranty.
Shipping & Return Instructions
Return shipping is the buyer’s responsibility. Shipping charges are non-refundable.
Mark all return packages clearly as “PRODUCT RETURNED FOR EXCHANGE.”
Use generous packing to protect returned items—especially original gun boxes.
CQC Tactical is not responsible for lost, stolen, or damaged return shipments.
🔄 Restocking Fees
Wrong / Defective Item
No fee
Within 14 Days
10% fee
After 14 Days
15% fee
Missing Packaging
Up to 25%
Missing Accessories / Parts
Up to 50%
Modified Items
Not returnable
International Mods
Up to 50%
💳 Billing / Shipping Errors
Your order may be delayed or canceled due to:
Incorrect payment or billing information
Shipping address issues
Fraudulent or mismatched data
🛠️ Airsoft Gun Warranty
All guns ship brand new and inspected.
If there’s a problem, email CQCTacAirsoft@gmail.com within 48 hours of delivery.
No returns, exchanges, or refunds on airsoft guns after purchase.
❌ Order Cancellations
Orders cannot be canceled after they enter the Processing Stage.
CQC Tactical reserves the right to cancel orders at our discretion.
Support: CQCTacAirsoft@gmail.com