Return Policy

Return Shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received the wrong item or a defective product).

To start a return, please contact our Customer Support Team with your order number and reason for the return. We’ll provide detailed instructions and an RMA (Return Merchandise Authorization) if applicable.

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CQC Tactical Airsoft Return Policy

At CQC Tactical, we stand behind the quality of our products. Please review our airsoft return policy before making your purchase.

✅ Returns & Exchanges

  • No Refunds. We offer exchange or store credit only.

  • Contact us within 7 days of receiving your order to initiate a return.

  • Items must be returned in brand new, unused condition, complete with original packaging.

  • Returns missing original packaging may be refused or subject to restocking fees (see below).

  • Products that have been used, gamed, or installed will not be accepted.

  • Factory-sealed items are FINAL SALE.

❌ Non-Returnable Items

  • Airsoft guns

  • BBs, gas, grenades, batteries, chargers

  • Internal parts (motors, MOSFETs, springs, hop-ups, gearboxes)

  • Customized or special-order items

  • Graveyard or clearance items

🔧 Warranty & Use Policy

  • Disassembly, appearance changes, or misuse voids warranty.

  • Damage from abuse or neglect is not covered.

  • Use of propane with gas blowbacks will void the warranty.

🚚 Shipping & Return Instructions

  • Return shipping is the buyer’s responsibility. Shipping charges are non-refundable.

  • Mark all return packages clearly as “PRODUCT RETURNED FOR EXCHANGE.”

  • Use generous packing to protect returned items—especially original gun boxes.

  • CQC Tactical is not responsible for lost, stolen, or damaged return shipments.

🔄 Restocking Fees

Reason Fee
Wrong or defective item No fee
Brand new item returned within 14 days 10% fee
Brand new item returned after 14 days 15% fee
Transit damage refused at delivery Free replacement
Returned without original packaging Up to 25% fee
Missing accessories, magazines, parts Up to 50% fee
Installed/modified airsoft parts Not returnable
International modifications (e.g. UKARA) Up to 50% fee

💳 Billing / Shipping Errors

Your order may be delayed or canceled due to:

  • Incorrect payment or billing information

  • Shipping address issues

  • Fraudulent or mismatched data

🛠️ Airsoft Gun Warranty

  • All guns ship brand new and inspected.

  • If there’s a problem, email CQCTacAirsoft@gmail.com within 48 hours of delivery.

  • No returns, exchanges, or refunds on airsoft guns after purchase.

❌ Order Cancellations

  • Orders may be canceled before shipping by contacting us via email.

  • Orders cannot be canceled after they ship.

  • CQC Tactical reserves the right to cancel orders at our discretion.

Have questions about our airsoft return policy? Contact us at CQCTacAirsoft@gmail.com for support.